How we handle your information

i. Who we are

This site (doctorsever.com) is the official website of Dr. Erman Sever, Obstetrician, Gynaecologist and IVF Specialist, who practises at Cyprus Fertina IVF Clinic, Famagusta, North Cyprus.

The entity responsible for collecting and processing information is Cyprus Fertina IVF Clinic, licensed by the Ministry of Health of North Cyprus. Address: İsmet İnönü Blv, Famagusta 99450, North Cyprus.

ii. Information we collect

We only collect information that you provide voluntarily when you contact us:

• The name you choose to use
• Phone number or WhatsApp number
• Email address if you choose to contact us by email
• The country you are contacting us from
• The content of messages you send us
• Any medical information you choose to share for consultation purposes

In addition, the site automatically collects limited technical information such as your IP address, browser type, and visit duration, for security and site performance measurement only.

iii. Why we collect this information

We use your information exclusively for medical and administrative purposes related to your treatment journey:

• Responding to your enquiries and providing initial medical information
• Organising consultations and appointments with Dr. Erman Sever
• Preparing treatment plans and cost estimates
• Following up with you during and after treatment
• Improving the service provided and understanding patient needs

We do not use your information for any other commercial purpose, nor do we sell or rent it to any third party.

iv. Who has access to your information

Your information is stored in secure systems and access is limited to:

• Dr. Erman Sever
• The direct medical and administrative team at Cyprus Fertina IVF Clinic
• The patient coordinator responsible for following up with your case

We may share some information with trusted technical service providers (such as email or messaging hosting services) only to the extent necessary to provide the service, and under strict confidentiality agreements.

v. Retention period

We retain information for the following periods:

• Medical information: in accordance with applicable medical practice standards, generally not less than 10 years
• General contact information: 24 months from last contact, unless you request deletion before that
• Technical data: maximum of 12 months

vi. Your rights

You have the right at any time to:

• Access the information we hold about you
• Correct any inaccurate information
• Request deletion of your information (subject to legal obligations relating to medical records)
• Withdraw from the contact list or stop correspondence
• Transfer your information to another medical service provider

To exercise any of these rights, contact us at erman@doctorsever.com. We will respond to your request within 30 days at the latest.

vii. Cookies

The site uses a limited number of cookies for operational purposes only:

• Google Fonts: to display fonts correctly
• Tagless.ai: to measure advertising campaign performance and link your enquiries to their source (where applicable)

We do not use cookies for advertising tracking outside our site. You can disable cookies from your browser settings at any time.

viii. Information security

We take technical and organisational measures to protect your information from unauthorised access, loss or disclosure. These measures include connection encryption (HTTPS), restricting access to authorised personnel, and periodic system reviews. However, absolute security cannot be guaranteed for any technical system.

ix. Updates to this policy

We may update this policy from time to time. The date of last update is shown at the top of the page. We recommend reviewing it periodically.

x. Contact

For any question about this policy or how we handle your information:

• Email: erman@doctorsever.com
• WhatsApp: +90 533 856 50 60
• Address: Cyprus Fertina IVF Clinic, İsmet İnönü Blv, Famagusta 99450, North Cyprus